A chiropractor wanted to find out if patients were satisfied with chiropractic treatment in a chiropractic independent physicians’ association. He mailed questionnaires to some of the patients, and he found that 83.3% of the responses were rated as excellent and that 95.5% of the patients would definitely recommend the provider to others. This article was published in the Journal of Manipulative and Physiological Therapeutics. ~ Dr. Broussard
Patient satisfaction with chiropractic physicians in an independent physicians’ association
Journal of Manipulative and Physiological Therapeutics
Volume 24, Issue 9, November–December 2001, Pages 556-559
Hugh A. Gemmell DC
Abstract
Background: Satisfaction with care is one of the variables that can be used in determining the results of medical care. Patient satisfaction surveys allow managed care plans to determine how well their providers meet certain standards.
Objective: To determine the level of satisfaction with chiropractic care in a random sample of patients seen by physician members of a chiropractic independent physicians’ association.
Design: A visit-specific questionnaire was mailed to a random sample of 150 patients from health insurance claims filed in the first two months of 2000.
Results: The rate of return was 44%. Various aspects of chiropractic care were given a rating of “excellent” by the following percentage of respondents: Length of time to get an appointment (84.9%); convenience of the office (57.7%); access to the office by telephone (77.3%); length of wait at the office (75.7%); time spent with the provider (74.3%); explanation of what was done during the visit (72.8%); technical skills of the chiropractor (83.3%); and the personal manner of the chiropractor (92.4%). The visit overall was rated as excellent by 83.3% of responders, and 95.5% stated they would definitely recommend the provider to others.
Conclusion: The study demonstrated a high satisfaction rate among managed-care patients. (J Manipulative Physiol Ther 2001;24:556-9)